![]() I’ve contact Xero several times over e-mail and it takes ages to get a response. Having this answer quickly and over the phone helps reduce this disruption. Not having answers to simple operational questions can often delay or “block” further work on a companies accounts until the question is answered. This makes asking very quick questions incredibly easy. This is a far leap from Sage who (at a yearly cost) provide pretty good telephone support. They intentionally do not provide telephone support to customers or developers. ![]() This is one of the most frustrating limitations with Xero. Generally it works fine but there are snags and potential reasons not to move. a Mac or a tablet) rather than, in the case of Sage, requiring a windows computer _with_ the software installed. ![]() The benefit is no software and the accounts can be done on anything (e.g. One of my clients was moved, by their accountant, from Sage to Xero online. Here are a couple of thoughts about moving from Sage desktop accounts software to Xero online (cloud based) accounting services.
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